Terms y conditions

Aviso Legal

In accordance with the law 34/2002, de 11 de julio, Services of the information society and electronic commerce (LSSI CE), We inform the users of the data of the owner of this website:

Responsible for
-CIF / 21481081 R
-Commercial name: ENCARNACIÓN LÓPEZ
-Registered office: C / BUENOS AIRES NO. 9, 4A 03009 ALICANTE
-Phone: 965167232
-eMail: info@encarnacionlopez.com
-Online contact form:
-Profiles on social networks:

-General Register of the Spanish Agency of data protection (check record): Customers/vendors and Web users.
-Domain name (web site): www.encarnacionlopez.com


"ENCARNACIÓN LÓPEZ TOLEDO" (hereinafter, "ENCARNACIÓN LÓPEZ"), responsible for the website, It makes available to users this document which aims to comply with the obligations in the Act 34/2002, the society of information and e-commerce services (LSSI-CE), as well as inform all users of the website with respect to what are the conditions of use of the same.
Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set, as well as any other legal provision that would apply.
"ENCARNACIÓN López" reserves the right to modify any information that may appear on the web site, without any notice or obligation to inform users of such obligations, meaning I enough with the publication on the website.


"ENCARNACIÓN López" is deeply committed to the fulfillment of the Spanish law of personal data protection, and it guarantees the complete fulfillment of obligations arranged, as well as the implementation of security measures arranged in the art. 9 of the law 15/1999, of protection of Personal character data (LOPD) and the regulation of development of the LOPD. In accordance with this law, Please note that the use of our web site require that you provide us certain personal information through registration or contact forms, or by sending emails, and that these will be processed and incorporated into the files of "ENCARNACIÓN López", owner and responsible for them, and they outlined below. The sending of these personal data constitutes consent to the treatment of the same, While this consent is revocable nature and without retroactive effects.
"ENCARNACIÓN López" makes available to users the privacy policy of the entity (link, If it is on different link) informing users about the following aspects:
Data from the controller.
Data processed.
File in which are stored.
Purpose of the processing.
Mandatory or not provided, as well as the consequences of not providing them.
The rights granted to every user and the procedure for exercising them.


The web site, including but not limited to its programming, Edition, compilation and other elements necessary for operation, designs, logos, text and/or graphics are property of "ENCARNACIÓN López" or if it has a license or authorization by the authors.
All contents of the web site are duly protected by the intellectual and industrial property regulations, as well as registered with the relevant public records, and does not allow reproduction and/or publication, total or partial, of the web site, or your computer processing, its distribution, broadcasting, modification or transformation, without the prior permission and in writing of the same.
Designs, logos, text or graphics outside "ENCARNACIÓN López" and which might appear on the web site, they belong to their respective owners, being themselves responsible for any possible disputes that may arise with respect to the same. In any case, "ENCARNACIÓN López" has the express and prior authorization by themselves. "ENCARNACIÓN López" recognizes their owners the corresponding industrial and intellectual property rights, not implying its mere mention or appearance on the web site the existence of rights or responsibility of the provider on the same, as neither backup, sponsorship or recommendation by the same.
The user can use the material that appears on this site for personal and private use, being prohibited its use for commercial purposes. "ENCARNACIÓN López" shall ensure the fulfilment of the above conditions, as the proper use of the contents presented in your web pages, exercising all the civil and criminal actions that are appropriate in the case of infraction or breach of these rights by the user.


The present conditions of use of the web site are governed in each and every one of its ends by Spanish law. The language of drafting and interpretation of this legal notice is the Spanish. For the resolution of all disputes or issues related to this web site or activities in the developed, will apply Spanish law, to which the parties submit expressly, being competent for the resolution of all the conflicts derived or related to its use the courts and courts of Alicante.



– In compliance with the Regulation (EU) 2016/679 and the Organic Law on the Protection of Data
Personnel, we inform you that your personal data may be subject to some of the following treatments:
TR04 – Advertising campaigns (Legal basis: Law 34/1988, de 11 Of November, General Advertising.)
TR08 – Seek the opinion of interested parties (Legal basis: Regulation (EU) 2016/679 data protection and
TR03 – Selection of own personnel (Legal basis: Royal Legislative Decree 3/2015, de 23 October, by which
the consolidated text of the Employment Act is approved.)
TG01 – Own accounting and book management, in the capacity of responsible. (Legal basis: Royal Decree 1514/2007,
de 16 November, regulating the General Accounting Plan.)
TG25 – Data collection for own fiscal management (Legal basis: Law 58/2003, de 17 of December, General
TG12 – Own labor management: data collection (Legal basis: Royal Legislative Decree 1/1994, de 20 of June,
approving the Consolidated Text of the General Law on Social Security.)
TR09 – Assurances about technical and organizational measures in the applied software (Legal basis: Regulation
(EU) 2016/679 data protection and LOPD.)
TE08 – Protection of Personal Data (Legal basis: Regulation (EU) 2016/679 and Organic Law 3/2018.)
TE02 – Prevention of occupational risks (Legal basis: Law 31/1995, de 8 Of November, prevention of
Occupational Risks.)
TE07 – Destruction of documents (Legal basis: Regulation (EU) 2016/679)
TV01 – Sales / Provision of Services (Legal basis: Commercial and Tax Legislation)
TE03 – Transport service and/or parcel shipments (Legal basis: Royal Decree of 22 August 1885 by
the one that publishes the Commercial Code.)
TR05 – Emails (Legal basis: Commercial Code and other applicable legislation.)
TR01 – Requests for information received (Legal basis: Commercial Code and other provisions
TR07 – Management of incidents and/or security breaches (Legal basis: Regulation (EU) 2016/679 de
data protection and LOPD.)
TE04 – Management of own legal affairs (Legal basis: Commercial and labor legislation of application.)
TE01 – Maintenance of computer systems (Legal basis: Commercial code.)

– We are responsible for the processing of your data. For this reason, is expressly informed, precise and
unambiguous, both the interested parties and the competent bodies, of the following aspects relating to the
responsible for the treatment:



– In this organization, we may process your personal data exclusively for the purposes for which
indicate below:
Check that all the necessary technical measures for proper management are being carried out
of personal data with the software applied.
Sending commercial and/or advertising information by email.
Management of requests for information received by the interested party about our products or services.
Exclusive management of internal incidents detected in compliance with gdpr requirements.
Carry out advertising campaigns to advertise our services and/or products.
Seek the opinion of interested parties.
Selection of staff to fill the necessary job vacancies.
Comply with all the requirements provided for in the Law on the Prevention of Occupational Risks.
Sending parcels and correspondence.
Manage any legal problems that affect the company.
Manage, maintain and repair computer storage systems.
Actions to carry out their own labor management
Actions to carry out the own fiscal and accounting management
Comply with the principle of limitation of the period of conservation of personal data
Compliance with the requirements of the Regulation (EU) 2016/679 and the Organic Law 3/2018.
Administrative Management of private clients
carry out the sale or provision of the contracted service
– A business or user profile may be drawn up, based on the information provided or obtained. Reported
expressly that, in any case, profiles will be made with the data of a minor.
– The personal data provided by you will be kept for the duration of the contractual relationship or, in your
case, as long as you do not exercise your right to object or withdraw the consent granted. To do this, can
go to the corresponding section on our website or send an e-mail to the address indicated in the section
concerning the person responsible.

WHY WE USE THEM? We are entitled to process your personal data for the following reasons:

– Your unequivocal consent, informed and express, in those cases in which it is legally enforceable,
without, in any case, the withdrawal of the same condition the execution of other treatments whose legitimation
is different, and without such withdrawal affecting the lawfulness of the processing prior to its withdrawal.
– A legal obligation of the controller.
– The execution of the contract for the provision of services and/or the sale of the corresponding products,
subscribed by you.
– The legal basis for the processing of your data is a legitimate interest of the controller. This interest is based on
the prior performance of a proportionality judgment or balancing the legitimate interest of the controller and the
interests or rights and freedoms of the data subjects. This weighting has involved the evaluation of interest, the
assessment of the impact of processing on data subjects, the balance between the two concepts above and the
implementation of additional guarantees. Being the final weighting favorable to the person in charge, treatment
can be carried out in accordance with the applicable regulations on the protection of personal data.
For any questions or clarifications, you can contact us through the e-mail provided in the section
corresponding to the controller.


– Your personal data will be communicated to the following companies and organizations:
Tax Agency
Public State Employment Service
General Treasury of the Social Security
National Data Protection Agency
Banks and savings banks
– Your personal data will not be transferred to any third country or international organization.


– Your personal data will be incorporated into the following files, ownership of the organization:
FG01 Own accounting management
FG02 Own labor management
FG15 Own tax management. Data collection
FE01 Computer maintenance
FE02 Prevention of occupational risks
FE03 Transport and shipping
FE04 Own legal affairs
FR01 Requests for information received
FR03 Selection of own personnel
FR04 Advertising campaigns
FR05 Emails
FR07 Management of incidents and/or security breaches
FR08 Seek the views of interested parties
FR09 Security in software and hardware
FE07 Destruction of documents
FE08 Protection of Personal Data
FP01 Clients
– The personal data we process in our organization comes from the following sources:
The interested party himself


– We guarantee the exercise of your rights in relation to the processing of your data
In particular, we inform you that you have the right to:
· Get confirmation on whether your data is being treated.
· Exercise the right of access to the personal data we have, getting information about the
purposes of the processing, the category of data processed, potential recipients, the storage period, the origin
of the data and, where appropriate, profiling or automated decision-making.
· Exercise the right of rectification. For these purposes, we remind you that the personal data of which
we have to always be a faithful reflection of reality, so feel free to make use of your right in
if any data is modified, change or cancellation. You warrant that the personal data that
have provided us by any means are true and accurate, and undertakes to notify any changes or
modification of the same, being its sole responsibility any loss or damage caused to the person responsible or
to any third party by reason of a communication of erroneous information, inaccurate or incomplete.
· For reasons related to your particular situation, you can object to the processing of your data, in which case
our organization will stop processing the data, unless there are legitimate reasons preventing it.
· Request the deletion of your personal data when, among other reasons, are no longer necessary for the
purposes described above or we no longer have the legitimacy to treat them.
· Request the portability of your data, when the processing is carried out by automated means and provided that
is linked to our entity on the basis of a contract signed or has given consent for the
treatment performed. In these cases, you will have the right to receive your personal data in a structured format,
commonly used and mechanical reading, or to be transmitted directly to another person responsible, whenever
technically possible.
· In certain circumstances, you can request the limitation of the processing of your data, in which case
we will only keep them for the exercise or defense of claims.
· Opposing automated decision-making, including profiling.
These rights may be exercised free of charge, except in the cases legally provided for, by request
written and signed by you or, where appropriate, by whoever represents you, addressed to the person in charge, in the directions
provided for that purpose in the first paragraph, or physically in any of our establishments.
– You also have the right to file claims, or before the Spanish Agency for Data Protection
(on the web https://www.agpd.es/) or to the appropriate supervisory authority.
– The same, you can go to the Courts of Justice to claim compensation.
– At last, you have the right to withdraw your consent, with the same ease with which he granted it. To do this,
you can go to our website, where you will find the information needed to override quickly and
simple the authorization that has been granted to us to make these communications. You can also send an email
to the address indicated in the section relating to the person responsible.
– We also inform you that in each processing of your personal data the possible ones are determined
threats and impacts that may occur as a result of them, mitigating or removing if it is
possible, potential harms, by applying the relevant security measures which
are periodically reviewed for effectiveness.
Our control system also allows you to comply with the principles of the processing of your data, being able to accredit
before the interested party, the principle of limitation to the purpose of the processing, the principle of limitation to the time limit of
conservation, the principle of data minimization, as well as the principle of integrity and confidentiality.
Last, we also inform you that you will periodically receive surveys that will allow us to know your opinion
on any suggestions regarding the processing of your personal data, as well as being able to comply with the
principle of transparency and accuracy of the data processed.
For any questions or clarifications, you can contact us through the e-mail provided in the first section.
No other particular, Kind regards,
The Responsible.

Conditions of use of the Web

This Web site contains texts prepared purely informational or informative purposes, It may not reflect the current state of legislation or jurisprudence, and that refer to General situations, so its contents not should be applied necessarily user to specific cases.
This website details the services offered by "ENCARNACIÓN López TOLEDO" ("ENCARNACIÓN LÓPEZ", hereinafter). Your use constitutes acceptance of the following conditions, declining to make any claim on them:
to) The server where this Web site is hosted uses cookies, It will be stored on the computer of the visitor. Cookies are small files that contain certain information about the visit to the website, as the day and the hour in which the visit starts, which is leaves, as well as information about the different consulted sections. If the user wants it, You can set your browser to warn you if will receive a cookie, or to avoid receiving them, fact that will not prevent that he access to the web. You have more information about the cookies in the cookie policy section.
b) "ENCARNACIÓN López" will modify the contents of the web, its services, rates, warranties, etc., at any time and without notice.
c) "ENCARNACIÓN López" can put at the disposal of the user links or other elements that allow access to other web sites belonging to third parties. Do not sell the products and services of such linked pages, We neither assume any responsibility on them, Neither the information contained in them, its truthfulness or lawfulness, nor of any effects that could be derived. In any case, "ENCARNACIÓN López" says that it will proceed to the immediate removal of any content that could violate national or international laws, public order or morals, proceeding to the immediate withdrawal of the redirection to the web site, putting the content in question to the attention of the competent authorities.
d) Prices shown on the web, If any, They shall be valid except for typographic errors, and subject to change without notice.
e) It is not necessary to register on the web, or facilitate any type of personal data, to navigate through the same.
f) "ENCARNACIÓN López" cannot guarantee uninterrupted or free of errors on this website operation. Therefore, We are not responsible for any damage caused by use of this site.
g) "ENCARNACIÓN López" offers its services and products indefinitely, being able, However, suspend the provision of the same, unilaterally and without prior notice.
h) "ENCARNACIÓN López" shall not be responsible for damages, own or third parties, produced by a misuse of this website by the customer.
i) The user undertakes not to use this website or the services offered therein for activities contrary to the law, public order or these conditions.
j) "ENCARNACIÓN López" is not responsible for viruses that have their origin in a transmission telematics infiltrated by third parties for the purpose of obtaining negative results for a computer system-generated.
k) "ENCARNACIÓN López" is not held responsible for the information and contents stored, including but not limited to, in forums, Chat´s, generators, blogs, reviews, social media or any other means that third parties publish content independently on the website of the provider. However and in compliance with provisions in art. 11 and 16 the LSSI-CE, "ENCARNACIÓN López" becomes available to all users, authorities and security forces, and collaborating in a way active in the withdrawal or if blocking all those contents that could affect or contravene national legislation, or international, rights of third parties or morality and public order. In the event that the user considers that there is on the web site any content which could be susceptible to this classification, Please report it immediately to the administrator of the web site.
l) This web site has been reviewed and tested so that it works correctly. In principle, the correct operation can be guaranteed the 365 days of the year, 24 hours a day. However, "ENCARNACIÓN López" does not rule out the possibility that there are certain programming errors, or that arises due to force majeure, natural disasters, strikes, or similar circumstances which make it impossible to access the web page.
m) The opinions expressed therein do not necessarily reflect the views of "ENCARNACIÓN López". The content of the articles published in this Web site cannot be considered, in any case, substitute for legal advice. The user should not act on the basis of the information contained in this Web site without prior recourse to professional advice.
In short, the user is solely responsible for the use they make of services, web content and links including this.

Withdrawal form

Yes you, as a consumer and user, want to exercise your right of withdrawal, You can do so using this form, that should fill in and make us reach.

To the attention of ENCARNACIÓN López TOLEDO, residing at C / BUENOS AIRES No. 9, 4A 03009 ALICANTE, phone 965167232y email info@encarnacionlopez.com address


Hereby, would like to inform you that I give up my contract of sale of the following goods or
relationship of property:

(Indicate relationship of property with respect to which will exercise the right of withdrawal)

Asked the: (Indicate date)

Name of the consumer and user: (Indicate)

Domicile of the consumer and user: (Indicate)

Order number: (Indicate)

Signature of the consumer and user (only if this form is presented in paper)


Conditions of hiring

1) Legal conditions for the purchase in ENCARNACIÓN López

These legal terms of engagement, they govern the use of the shop on-line from the web site www.encarnacionlopez.com, which legal ENCARNACIÓN López TOLEDO is responsible, hereinafter, ENCARNACIÓN LÓPEZ.

2) Applicable regulations.

The present electronic contract is concluded under the Spanish law and in particular under the legal regime imposed by law 34/2002 Services of the information society and e-commerce (LSSICE) and the General Law 03/2014 for the defence of consumers and users (LGDCU).
The electronic contract will be not filed by a third party and to its conclusion language is Spanish. The present general conditions may be saved and reproduced at any time by the user who made a purchase through your Web browser options, and they must be accepted prior to the payment of the products.

3) Purchase process.

To make a purchase in ENCARNACIÓN López you must follow the following process:
1º.- Select the products that you want to purchase from among those offered by ENCARNACIÓN López on his website.
2º.- Once selected the / products that you want to buy should press the button “Add to cart”, the product being built-in to your shopping cart, If you wish you can keep adding more products to your shopping basket.
3º.- Finished product selection, you will be shown a summary identifying the / selected articles. Finally, to continue with your order you need to press the button “Checkout”.
4º.- To complete the process you must identify yourself with your user account details or fill in the registration form if it is not yet a registered user. The customer can checkout as a guest user, without registration.
5º.- Finally, you must choose the system of payment of your order among those offered by ENCARNACIÓN López on his website. Some means of payment, as PAYPAL, they are managed by the owner of this means of payment, so ENCARNACIÓN López declines any kind of responsibility for the problems arising from the use of these systems or platforms beyond ENCARNACIÓN López.
6º.- Once completed the ordering process, ENCARNACIÓN López will send you an e-mail in which the data of your order will be detailed. If you do not receive this email in 24 hours, Please contact us. If you notice any errors in the data entered in your order you can correct them through the following means:
Calling to the 965167232
Notifying it in the section “Contact” of this website
By writing to the address info@encarnacionlopez.com
ENCARNACIÓN LÓPEZ, It communicates that it has available to users leaves claims at the address contained in the legal notice of this web page.

4) Forms of payment.

ENCARNACIÓN López offers various methods of payment to facilitate their purchases.
Bank transfer
Credit or debit card
Then, specify conditions for each of these forms of payment.

*Bank transfer
ENCARNACIÓN López offers the possibility to the customer to pay for your order through a transfer to our bank account:
Bank: CAIXABANK – IBAN: ES59 2100 1941 4202 8531.
If you decide this option of payment and once completed your order, the data required to carry out the bank transfer you will be displayed. In addition, We will send you an email with these details. We will inform you the amount of the order, the concept that should be indicated in the same and the account number of the entity you have selected. Important is that at the time of transfer, indicate your order as a concept, provided by ENCARNACIÓN López in the email, to streamline the billing and shipping of the order.
Transfers may take up to 48 hours to become effective.
Once confirmed the payment shall be the billing, packed and shipping package. If you want to speed up this process, you can send us an email to info@encarnacionlopez.com

*Credit or debit card
Payment by credit or debit card is done through the secure the CAIXABANK bank payment gateway. Using this method of payment, ENCARNACIÓN López never collects or manipulates any data concerning your card number customer. All data are treated directly by the CAIXABANK Bank, in such a way that ENCARNACIÓN López can always offer greater transparency and confidentiality in the transaction. The payment of your order is done directly with the Bank, offering maximum safety.
The cards currently supported by the payment gateway are all those who have the Visa sign, MasterCard and Maestro, In addition to those belonging to networks 4B, Network 6000 and Servired. If you have any questions, You can write to info@encarnacionlopez.com or call to the 965167232, where we will be to clarify any concerns.

Make payments with your PayPal account. Using this method of payment, ENCARNACIÓN López never collects or manipulates any data concerning your card number customer. All data are handled directly by Paypal, in such a way that ENCARNACIÓN López can always offer greater transparency and confidentiality in the transaction. The payment of your order is done directly with the Bank, offering maximum safety.

5) Terms of delivery.

Shipping will be done by the company's express mail post. Delivery at home will be of 24 to 72 hours (working days) Depending on the target population.

In some cases and depending on the availability of the product (rupture of stock), our staff will get in touch with you to give you a solution and to inform you of the delivery time once the selected product is available.

The courier company delivered usually in business hours, so if you have a preference of schedule for delivery between morning or afternoon can indicate it in the comments of the order and will try to comply to the extent of the possibilities of route and timetable of the transport company.

Shipments are made to the Iberian Peninsula, Canary Islands, Balearic Islands, Ceuta and Melilla, and the rest of Europe.
Sizes vary according to the place of shipment and product type:

Domestic shipping of 6.59 €24.55:
Express domestic shipping (only available in type package shipments): de 28.71 € €37.97.
International shipments: 15,51€ to €74.38.

6) Taxes, rates and tariffs.

*Selling products to the Peninsula:

The PVP items with shipping to the Peninsula includes VAT.

* Selling products to Ceuta and Melilla:
The PVP items with shipping to Ceuta and Melilla does not include VAT. The price indicated in each article is the final price for shipments to Ceuta and Melilla.
Rates and tariffs: ENCARNACIÓN López will not be responsible for the expenses of import and taxes that will be generated at the Customs Office of destination:
The DUA is a document that is used for compliance with customs formalities such as export, import or transit. It is the basis for the subsequent tax return and is a support of the goods, its origin, value, taxes, etc. ENCARNACIÓN López not takes charge of the DUA of import.
Import costs: Shipments destined to Ceuta and Melilla, subject to the payment of duties and import taxes. The tax on production, Services and import (IPSI) It has a surcharge on the price of each product in the 3% in Ceuta and the 5% in Melilla. ENCARNACIÓN López not takes charge of the ISPI tax.

*Sale of products to the Canary Islands:
The PVP items with shipping to the Canary Islands not included VAT. The price indicated in each article is the final price for shipments to the Canary Islands.
Rates and tariffs: ENCARNACIÓN López will not be responsible for the expenses of import and taxes that will be generated at the Customs Office of destination:
The DUA is a document that is used for compliance with customs formalities such as export, import or transit. It is the basis for the subsequent tax return and is a support of the goods, its origin, value, taxes, etc. ENCARNACIÓN López not takes charge of the DUA of import.
Import costs: Shipments bound for the Canary Islands are subject to the payment of duties and import taxes. Canary General indirect tax (IGIC) It has a surcharge on the price of each product in the 7%. ENCARNACIÓN López not responsible for tax IGIC.

7) Pricing policy.

The prices are expressed in Euros, and they are valid except for typographic errors. In the event that a manifest error in the fixing of the price appearing on the item card, will prevail the price established for such product in the informative e-mail which we will provide to you when we detect the error.

8) Returns.

In ENCARNACIÓN López we want satisfaction with your order. For this reason, We provide several methods to make the return of an order which may not conform to your needs. Possible cases of return or cancellation:
To. The product is defective or has been damaged during transport:
These products must be returned by the purchaser so that they are protected, including them in a box or protective bag. ENCARNACIÓN López will pay all shipping costs for the delivery of the product.
In addition, ENCARNACIÓN López offers the buyer a transport for the withdrawal of the merchandise company, free of charge. If the buyer wishes to return merchandise with a transport company distinct from the proposal by ENCARNACIÓN López, the transport company selected by the buyer offers premium rate, the buyer will assume the difference in the cost of transport.
When the product has been damaged during transport it is essential to notify us by phone the same day received the goods and that record the incidence in the delivery of the trasportista.
Before opening the product, check that the packing matches the requested: color, measure, Finish, etc. If not, perform an immediate claim, in the event that there is any anomaly, before opening the seal or packing of the same.
B. Withdrawal:
Pursuant to the law on consumer, the customer has the right of withdrawal, whereby you can return the product received if you check that it does not conform to your expectations.
The exercise of this right of withdrawal will have to be made within a maximum of 14 calendar days from their receipt. To be able to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all parts.
The repayment of the amount of the purchase will be made once been checked the condition of the goods, through the same means of payment used by the buyer and, in any case, in a maximum of 14 calendar days from the reliable reception of the request for withdrawal, provided that is ENCARNACIÓN López who manage the article collection. In the event that the buyer return the item through a transport company of your choice, the term of 14 days will begin to compute since ENCARNACIÓN López has effective knowledge of the shipping of the goods or, failing, from the reception of the article.
The return costs of the exercise of the right of withdrawal, They shall be borne by the buyer.
To exercise the right of withdrawal, You must notify us at ENCARNACIÓN López, address C / BUENOS AIRES No. 9, 4A 03009 ALICANTE, phone 965167232 and info@encarnacionlopez.com email address, his decision to withdraw from the purchase, through a clear statement, by letter sent by postal mail, by fax or by email. You can use the following model withdrawal form, If desired.
The exercise of the right of withdrawal on products with a shelf-life less than one month shall not be allowed. In case that the products do not arrive in perfect condition ENCARNACIÓN López reserves the right to not admit the return. Returns of custom items are not accepted, Neither sealed items are not eligible to be returned for reasons of protection of health and hygiene and that have been unsealed after delivery.
C. If you have not received your order:
If you have not received your order and want to cancel it or modify it, just let us know, within the 24 hours after purchase, of the changes that you want to perform, to any costs in the event that your order has not been processed.
Contact for returns:
*Phone: 965167232
*Notification via this website in the section “Contact”
*Email: info@encarnacionlopez.com
All product returns, along with its original packaging protected, they should be sent to the following address:

9) Warranties

All our products are guaranteed at the national level, against manufacturing defects. The warranty does not include damage resulting from misuse or ordinary wear and tear.
In case of defective product, We can proceed, as appropriate, to repair, replacement, reduction of the price or the contract rescinded, efforts that will be free to the consumer and user.
We will answer the fault of conformity which appear within a period of two years from delivery. Consumer and user must inform us of the lack of conformity within two months since he learned of her.
Unless proven otherwise, means that products are compliant with the contract provided that they comply with all the requirements which are expressed below:
to) Conform to the description made and possess the qualities of the product which we have presented to the consumer and user in the form of sample or model.
b) They are suitable for applications that ordinarily the same type products intended for.
c) Present quality and standard features of a product of the same type as the consumer and user can expect founded, having regard to the nature of the product.

10) Conflict resolution

How the new European regulations requires it, We hereby inform users of the existence of a European platform for recruitment online dispute resolution. Like this, for the resolution of consumer disputes (According to the Art. 14.1 of the regulation (EU) 524/2013), the European Commission provides a platform for resolving disputes online that is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

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