Terms y conditions

Aviso Legal

In accordance with the law 34/2002, de 11 de julio, Services of the information society and electronic commerce (LSSI CE), We inform the users of the data of the owner of this website:

Responsible for
– ENCARNACIÓN LÓPEZ TOLEDO
-CIF / 21481081 R
-Commercial name: ENCARNACIÓN LÓPEZ
-Registered office: C / BUENOS AIRES NO. 9, 4A 03009 ALICANTE
Contact
-Phone: 965167232
-eMail: info@encarnacionlopez.com
-Online contact form:
-Profiles on social networks:
Records:

-General Register of the Spanish Agency of data protection (check record): Customers/vendors and Web users.
-Domain name (web site): www.encarnacionlopez.com

OBJECT

"ENCARNACIÓN LÓPEZ TOLEDO" (hereinafter, "ENCARNACIÓN LÓPEZ"), responsible for the website, It makes available to users this document which aims to comply with the obligations in the Act 34/2002, the society of information and e-commerce services (LSSI-CE), as well as inform all users of the website with respect to what are the conditions of use of the same.
Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set, as well as any other legal provision that would apply.
"ENCARNACIÓN López" reserves the right to modify any information that may appear on the web site, without any notice or obligation to inform users of such obligations, meaning I enough with the publication on the website.

DATA PROTECTION

"ENCARNACIÓN López" is deeply committed to the fulfillment of the Spanish law of personal data protection, and it guarantees the complete fulfillment of obligations arranged, as well as the implementation of security measures arranged in the art. 9 of the law 15/1999, of protection of Personal character data (LOPD) and the regulation of development of the LOPD. In accordance with this law, Please note that the use of our web site require that you provide us certain personal information through registration or contact forms, or by sending emails, and that these will be processed and incorporated into the files of "ENCARNACIÓN López", owner and responsible for them, and they outlined below. The sending of these personal data constitutes consent to the treatment of the same, While this consent is revocable nature and without retroactive effects.
"ENCARNACIÓN López" makes available to users the privacy policy of the entity (link, If it is on different link) informing users about the following aspects:
Data from the controller.
Data processed.
File in which are stored.
Purpose of the processing.
Mandatory or not provided, as well as the consequences of not providing them.
The rights granted to every user and the procedure for exercising them.

INTELLECTUAL PROPERTY, RULES AND FORUM

The web site, including but not limited to its programming, Edition, compilation and other elements necessary for operation, designs, logos, text and/or graphics are property of "ENCARNACIÓN López" or if it has a license or authorization by the authors.
All contents of the web site are duly protected by the intellectual and industrial property regulations, as well as registered with the relevant public records, and does not allow reproduction and/or publication, total or partial, of the web site, or your computer processing, its distribution, broadcasting, modification or transformation, without the prior permission and in writing of the same.
Designs, logos, text or graphics outside "ENCARNACIÓN López" and which might appear on the web site, they belong to their respective owners, being themselves responsible for any possible disputes that may arise with respect to the same. In any case, "ENCARNACIÓN López" has the express and prior authorization by themselves. "ENCARNACIÓN López" recognizes their owners the corresponding industrial and intellectual property rights, not implying its mere mention or appearance on the web site the existence of rights or responsibility of the provider on the same, as neither backup, sponsorship or recommendation by the same.
The user can use the material that appears on this site for personal and private use, being prohibited its use for commercial purposes. "ENCARNACIÓN López" shall ensure the fulfilment of the above conditions, as the proper use of the contents presented in your web pages, exercising all the civil and criminal actions that are appropriate in the case of infraction or breach of these rights by the user.

APPLICABLE LAW AND JURISDICTION

The present conditions of use of the web site are governed in each and every one of its ends by Spanish law. The language of drafting and interpretation of this legal notice is the Spanish. For the resolution of all disputes or issues related to this web site or activities in the developed, will apply Spanish law, to which the parties submit expressly, being competent for the resolution of all the conflicts derived or related to its use the courts and courts of Alicante.

PRIVACY POLICY

¿QUÉ TRATAMIENTO REALIZAMOS CON SUS DATOS PERSONALES?

En cumplimiento del Reglamento (EU) 2016/679 y de la Ley Orgánica de Protección de Datos de Carácter
Personal, le comunicamos que sus datos personales pueden ser objeto de algunos de los siguientes tratamientos:
TR04Campañas publicitarias (Base legal: Ley 34/1988, de 11 de noviembre, General de Publicidad.)
TR08Recabar la opinión de los interesados (Base legal: Reglamento (EU) 2016/679 de protección de datos y
LOPD.)
TR03Selección de personal propio (Base legal: Real Decreto Legislativo 3/2015, de 23 de octubre, por el que
se aprueba el texto refundido de la ley de Empleo.)
TG01Gestión contable y de libros propia, en calidad de responsable. (Base legal: Real Decreto 1514/2007,
de 16 de Noviembre, por el que se regula el Plan General Contable.)
TG25Recogida de datos para la gestión fiscal propia (Base legal: Ley 58/2003, de 17 of December, General
Tributaria.)
TG12Gestión laboral propia: recogida de datos (Base legal: Real Decreto Legislativo 1/1994, de 20 de junio,
por el que se aprueba el Texto Refundido de la Ley General de la Seguridad Social.)
TR09Seguridades sobre medidas técnicas y organizativas en el software aplicado (Base legal: Reglamento
(EU) 2016/679 de protección de datos y LOPD.)
TE08Protección de Datos Personales (Base legal: Reglamento (EU) 2016/679 y Ley Orgánica 3/2018.)
TE02Prevención de riesgos laborales (Base legal: Ley 31/1995, de 8 de noviembre, de prevención de
Riesgos Laborales.)
TE07Destrucción de documentos (Base legal: Reglamento (EU) 2016/679)
TV01Ventas / Prestación de Servicios (Base legal: Legislación Mercantil y Fiscal)
TE03Servicio de transporte y/o envíos de paquetes (Base legal: Real Decreto de 22 de agosto de 1885 por
el que se publica el Código de Comercio.)
TR05Correos electrónicos (Base legal: Código de comercio y demás legislación aplicable.)
TR01Solicitudes de información recibidas (Base legal: Código de Comercio y otras disposiciones
mercantiles.)
TR07Gestión de incidencias y/o violaciones de seguridad (Base legal: Reglamento (EU) 2016/679 de
protección de datos y LOPD.)
TE04Gestión de asuntos jurídicos propios (Base legal: Legislación mercantil y laboral de aplicación.)
TE01Mantenimiento de los sistemas informáticos (Base legal: Código de comercio.)

¿QUIÉNES SOMOS?
Nosotros somos los responsables del tratamiento de sus datos. For this reason, se informa de modo expreso, preciso e
inequívoco, tanto a los interesados como a los órganos competentes, de los siguientes aspectos relativos al
responsable del tratamiento:

21481081R
CALLE BUENOS AIRES,9, 4To
ALICANTE
03009
ALICANTE
encarnacionlopeztoledo@gmail.com

¿PARA QUÉ USAMOS SUS DATOS PERSONALES?

En esta organización, podremos tratar sus datos de carácter personal exclusivamente para las finalidades que se
indican a continuación:
Comprobar que se están llevando a cabo todas las medidas técnicas necesarias para la correcta gestión
de los datos personales con el software aplicado.
Envío de información comercial y/o publicitaria mediante correo electrónico.
Gestión de las peticiones de información recibidas por el interesado sobre nuestros productos o servicios.
Gestión exclusiva de las incidencias internas detectadas en el cumplimiento de los requisitos del RGPD.
Realizar campañas publicitarias para publicitar nuestros servicios y/o productos.
Recabar la opinión de los interesados.
Selección de personal para cubrir las vacantes de empleo necesarias.
Cumplir con todos los requisitos previstos en la Ley de Prevención de Riesgos Laborales.
Envío de paquetería y correspondencia.
Gestionar cualquier problema de índole jurídica que afecte a la empresa.
Gestionar, mantener y reparar los sistemas de almacenamiento informático.
Actuaciones para llevar a cabo la gestión laboral propia
Actuaciones para llevar a cabo la gestión fiscal y contable propia
Cumplir el principio de limitación del plazo de conservación de los datos personales
Cumplimiento de los requisitos exigidos por el Reglamento (EU) 2016/679 y la Ley Orgánica 3/2018.
Gestión Administrativa de clientes particulares
llevar a cabo la venta o prestación del servicio contratado
Podrá elaborarse un perfil comercial o de usuario, en base a la información facilitada u obtenida. Se informa
expresamente de que, in any case, se elaborarán perfiles con los datos de un menor.
Los datos personales proporcionados por usted se conservarán mientras dure la relación contractual o, en su
caso, mientras no ejerza su derecho de oposición o bien retire el consentimiento otorgado. Para ello, puede
dirigirse a la sección correspondiente en nuestra web o enviar un e-mail a la dirección indicada en el apartado
relativo al responsable.

¿POR QUÉ LOS USAMOS? Estamos legitimados para tratar sus datos personales por las siguientes razones:

Su consentimiento inequívoco, informado y expreso, en aquellos supuestos en los que sea legalmente exigible,
sin que, in any case, la retirada de del mismo condicione la ejecución de otros tratamientos cuya legitimación
sea distinta, y sin que dicha retirada afecte a la licitud del tratamiento anterior a la retirada del mismo.
Una obligación legal del responsable del tratamiento.
La ejecución del contrato de prestación de servicios y/o de compraventa de los productos correspondientes,
suscrito por usted.
La base legal para el tratamiento de sus datos es un interés legítimo del responsable. Dicho interés se apoya en
la previa realización de un juicio de proporcionalidad o ponderación entre el interés legítimo del responsable y los
intereses o derechos y libertades de los interesados. Esta ponderación ha implicado la evaluación del interés, la
evaluación del impacto del tratamiento sobre los interesados, el equilibrio entre los dos conceptos anteriores y la
implementación de garantías adicionales. Siendo la ponderación final favorable al responsable, el tratamiento
puede llevarse a cabo de conformidad con la normativa aplicable en materia de protección de datos personales.
Para cualquier duda o aclaración, puede contactar con nosotros a través del e-mail facilitado en el apartado
correspondiente al responsable del tratamiento.

¿CON QUIÉN PODEMOS COMPATIR SUS DATOS PERSONALES?

Sus datos personales se comunicarán a las siguientes empresas y organismos:
Agencia Tributaria
Servicio Público de Empleo Estatal
Tesorería General de la Seguridad Social
Agencia Nacional de Protección de Datos
Bancos y cajas
Sus datos personales no se van a transferir a ningún tercer país u organización internacional.

¿QUÉ DATOS TRATAMOS Y CÓMO LOS HEMOS OBTENIDO?

Sus datos personales se incorporarán a los siguientes ficheros, titularidad de la organización:
FG01 Gestión contable propia
FG02 Gestión laboral propia
FG15 Gestión fiscal propia. Recogida de datos
FE01 Mantenimiento informático
FE02 Prevención de riesgos laborales
FE03 Transporte y envio
FE04 Asuntos jurídicos propios
FR01 Solicitudes de información recibida
FR03 Selección de personal propio
FR04 Campañas publicitarias
FR05 Correos electrónicos
FR07 Gestión de incidencias y/o violaciones de seguridad
FR08 Recabar la opinión de los interesados
FR09 Seguridades en el software y hardware
FE07 Destrucción de documentos
FE08 Protección de Datos Personales
FP01 Clientes
Los datos personales que tratamos en nuestra organización proceden de las siguientes fuentes:
El propio interesado

¿QUÉ DERECHOS PUEDE EJERCER?

Le garantizamos el ejercicio de los derechos que le asisten en relación con el tratamiento de sus datos
personales.
En particular, le informamos de que tiene derecho a:
·Obtener confirmación sobre si se están tratando sus datos.
·Ejercitar el derecho de acceso a los datos personales de los que disponemos, obteniendo información sobre los
fines del tratamiento, la categoría de datos tratados, los posibles destinatarios, el plazo de conservación, el origen
de los datos y, en su caso, la elaboración de perfiles o toma de decisiones automatizadas.
·Ejercer el derecho de rectificación. For these purposes, le recordamos que los datos personales de los que
disponemos han de ser siempre un fiel reflejo de la realidad, de modo que no dude en hacer uso de su derecho en
caso de que cualquier dato sufra modificación, cambio o anulación. Usted garantiza que los datos personales que
nos haya facilitado por cualquier vía son ciertos y exactos, y se compromete a notificar cualquier cambio o
modificación de los mismos, siendo de su exclusiva responsabilidad toda pérdida o daño causado al responsable o
a cualquier tercero por motivo de una comunicación de información errónea, inexacta o incompleta.
·Por motivos relacionados con su situación particular, podrá oponerse al tratamiento de sus datos, en cuyo caso
nuestra organización dejará de tratar los datos, salvo que existan motivos legítimos que lo impidan.
·Solicitar la supresión de sus datos personales cuando, entre otros motivos, ya no sean necesarios para las
finalidades arriba descritas o bien ya no contemos con la legitimación para tratarlos.
·Solicitar la portabilidad de sus datos, cuando el tratamiento se efectúe por medios automatizados y siempre que
esté vinculado a nuestra entidad en base a un contrato suscrito o bien haya otorgado consentimiento para el
tratamiento realizado. En estos casos, tendrá derecho a recibir sus datos personales en un formato estructurado,
de uso común y lectura mecánica, o bien a que se transmitan directamente a otro responsable, cuando sea
técnicamente posible.
·En determinadas circunstancias, podrá solicitar la limitación del tratamiento de sus datos, en cuyo caso
únicamente los conservaremos para el ejercicio o la defensa de reclamaciones.
·Oponerse a la toma de decisiones automatizadas, incluida la elaboración de perfiles.
Dichos derechos podrán ser ejercitados gratuitamente, salvo en los casos legalmente previstos, mediante solicitud
escrita y firmada por usted o, en su caso, por quien lo represente, dirigida al responsable, en las direcciones
facilitadas a tal efecto en el apartado primero, o bien físicamente en cualquiera de nuestros establecimientos.
Usted también tiene derecho a presentar reclamaciones, bien ante la Agencia Española de Protección de Datos
(en la web https://www.agpd.es/) o bien ante la autoridad de control que corresponda.
Igualmente, podrá acudir a los Tribunales de Justicia para reclamar una indemnización.
Finalmente, tiene derecho a retirar su consentimiento, con la misma facilidad con la que lo otorgó. Para ello,
puede dirigirse a nuestra página web, donde encontrará la información necesaria para anular de un modo rápido y
sencillo la autorización que se nos ha concedido para realizar estas comunicaciones. También puede enviar un email
a la dirección indicada en el apartado relativo al responsable.
Igualmente le informamos de que en cada tratamiento de sus datos personales se determinan las posibles
amenazas e impactos que pueden producirse como consecuencia de las mismas, mitigando o eliminando si es
posible, los potenciales perjuicios, mediante la aplicación de las correspondientes medidas de seguridad que
periódicamente se revisan para determinar su eficacia.
Nuestro sistema de control también permite cumplir los principios del tratamiento de sus datos, pudiendo acreditar
ante el interesado, el principio de limitación a la finalidad del tratamiento, el principio de limitación al plazo de
conservación, el principio de minimización de datos, así como el principio de integridad y confidencialidad.
Por último, también le comunicamos que periódicamente recibirá encuestas que nos permitirán conocer su opinión
sobre cualquier sugerencia relativa al tratamiento de sus datos personales, al igual que poder dar cumplimiento al
principio de transparencia y exactitud de los datos tratados.
Para cualquier duda o aclaración, puede contactar con nosotros a través del e-mail facilitado en el primer apartado.
Sin otro particular, atentamente,
El Responsable.

Conditions of use of the Web

This Web site contains texts prepared purely informational or informative purposes, It may not reflect the current state of legislation or jurisprudence, and that refer to General situations, so its contents not should be applied necessarily user to specific cases.
This website details the services offered by "ENCARNACIÓN López TOLEDO" ("ENCARNACIÓN LÓPEZ", hereinafter). Your use constitutes acceptance of the following conditions, declining to make any claim on them:
to) The server where this Web site is hosted uses cookies, It will be stored on the computer of the visitor. Cookies are small files that contain certain information about the visit to the website, as the day and the hour in which the visit starts, which is leaves, as well as information about the different consulted sections. If the user wants it, You can set your browser to warn you if will receive a cookie, or to avoid receiving them, fact that will not prevent that he access to the web. You have more information about the cookies in the cookie policy section.
b) "ENCARNACIÓN López" will modify the contents of the web, its services, rates, warranties, etc., at any time and without notice.
c) "ENCARNACIÓN López" can put at the disposal of the user links or other elements that allow access to other web sites belonging to third parties. Do not sell the products and services of such linked pages, We neither assume any responsibility on them, Neither the information contained in them, its truthfulness or lawfulness, nor of any effects that could be derived. In any case, "ENCARNACIÓN López" says that it will proceed to the immediate removal of any content that could violate national or international laws, public order or morals, proceeding to the immediate withdrawal of the redirection to the web site, putting the content in question to the attention of the competent authorities.
d) Prices shown on the web, If any, They shall be valid except for typographic errors, and subject to change without notice.
e) It is not necessary to register on the web, or facilitate any type of personal data, to navigate through the same.
f) "ENCARNACIÓN López" cannot guarantee uninterrupted or free of errors on this website operation. Therefore, We are not responsible for any damage caused by use of this site.
g) "ENCARNACIÓN López" offers its services and products indefinitely, being able, However, suspend the provision of the same, unilaterally and without prior notice.
h) "ENCARNACIÓN López" shall not be responsible for damages, own or third parties, produced by a misuse of this website by the customer.
i) The user undertakes not to use this website or the services offered therein for activities contrary to the law, public order or these conditions.
j) "ENCARNACIÓN López" is not responsible for viruses that have their origin in a transmission telematics infiltrated by third parties for the purpose of obtaining negative results for a computer system-generated.
k) "ENCARNACIÓN López" is not held responsible for the information and contents stored, including but not limited to, in forums, Chat´s, generators, blogs, reviews, social media or any other means that third parties publish content independently on the website of the provider. However and in compliance with provisions in art. 11 and 16 the LSSI-CE, "ENCARNACIÓN López" becomes available to all users, authorities and security forces, and collaborating in a way active in the withdrawal or if blocking all those contents that could affect or contravene national legislation, or international, rights of third parties or morality and public order. In the event that the user considers that there is on the web site any content which could be susceptible to this classification, Please report it immediately to the administrator of the web site.
l) This web site has been reviewed and tested so that it works correctly. In principle, the correct operation can be guaranteed the 365 days of the year, 24 hours a day. However, "ENCARNACIÓN López" does not rule out the possibility that there are certain programming errors, or that arises due to force majeure, natural disasters, strikes, or similar circumstances which make it impossible to access the web page.
m) The opinions expressed therein do not necessarily reflect the views of "ENCARNACIÓN López". The content of the articles published in this Web site cannot be considered, in any case, substitute for legal advice. The user should not act on the basis of the information contained in this Web site without prior recourse to professional advice.
In short, the user is solely responsible for the use they make of services, web content and links including this.

Withdrawal form

Yes you, as a consumer and user, want to exercise your right of withdrawal, You can do so using this form, that should fill in and make us reach.

To the attention of ENCARNACIÓN López TOLEDO, residing at C / BUENOS AIRES No. 9, 4A 03009 ALICANTE, phone 965167232y email info@encarnacionlopez.com address

—————

Hereby, would like to inform you that I give up my contract of sale of the following goods or
relationship of property:

(Indicate relationship of property with respect to which will exercise the right of withdrawal)

Asked the: (Indicate date)

Name of the consumer and user: (Indicate)

Domicile of the consumer and user: (Indicate)

Order number: (Indicate)

_______________________________________________________________________
Signature of the consumer and user (only if this form is presented in paper)

Date:

Conditions of hiring

1) Legal conditions for the purchase in ENCARNACIÓN López

These legal terms of engagement, they govern the use of the shop on-line from the web site www.encarnacionlopez.com, which legal ENCARNACIÓN López TOLEDO is responsible, hereinafter, ENCARNACIÓN LÓPEZ.

2) Applicable regulations.

The present electronic contract is concluded under the Spanish law and in particular under the legal regime imposed by law 34/2002 Services of the information society and e-commerce (LSSICE) and the General Law 03/2014 for the defence of consumers and users (LGDCU).
The electronic contract will be not filed by a third party and to its conclusion language is Spanish. The present general conditions may be saved and reproduced at any time by the user who made a purchase through your Web browser options, and they must be accepted prior to the payment of the products.

3) Purchase process.

To make a purchase in ENCARNACIÓN López you must follow the following process:
1º.- Select the products that you want to purchase from among those offered by ENCARNACIÓN López on his website.
2º.- Once selected the / products that you want to buy should press the button “Add to cart”, the product being built-in to your shopping cart, If you wish you can keep adding more products to your shopping basket.
3º.- Finished product selection, you will be shown a summary identifying the / selected articles. Finally, to continue with your order you need to press the button “Checkout”.
4º.- To complete the process you must identify yourself with your user account details or fill in the registration form if it is not yet a registered user. The customer can checkout as a guest user, without registration.
5º.- Finally, you must choose the system of payment of your order among those offered by ENCARNACIÓN López on his website. Some means of payment, as PAYPAL, they are managed by the owner of this means of payment, so ENCARNACIÓN López declines any kind of responsibility for the problems arising from the use of these systems or platforms beyond ENCARNACIÓN López.
6º.- Once completed the ordering process, ENCARNACIÓN López will send you an e-mail in which the data of your order will be detailed. If you do not receive this email in 24 hours, Please contact us. If you notice any errors in the data entered in your order you can correct them through the following means:
Calling to the 965167232
Notifying it in the section “Contact” of this website
By writing to the address info@encarnacionlopez.com
ENCARNACIÓN LÓPEZ, It communicates that it has available to users leaves claims at the address contained in the legal notice of this web page.

4) Forms of payment.

ENCARNACIÓN López offers various methods of payment to facilitate their purchases.
Bank transfer
Credit or debit card
PayPal
Then, specify conditions for each of these forms of payment.

*Bank transfer
ENCARNACIÓN López offers the possibility to the customer to pay for your order through a transfer to our bank account:
Bank: CAIXABANK – IBAN: ES59 2100 1941 4202 8531.
If you decide this option of payment and once completed your order, the data required to carry out the bank transfer you will be displayed. In addition, We will send you an email with these details. We will inform you the amount of the order, the concept that should be indicated in the same and the account number of the entity you have selected. Important is that at the time of transfer, indicate your order as a concept, provided by ENCARNACIÓN López in the email, to streamline the billing and shipping of the order.
Transfers may take up to 48 hours to become effective.
Once confirmed the payment shall be the billing, packed and shipping package. If you want to speed up this process, you can send us an email to info@encarnacionlopez.com

*Credit or debit card
Payment by credit or debit card is done through the secure the CAIXABANK bank payment gateway. Using this method of payment, ENCARNACIÓN López never collects or manipulates any data concerning your card number customer. All data are treated directly by the CAIXABANK Bank, in such a way that ENCARNACIÓN López can always offer greater transparency and confidentiality in the transaction. The payment of your order is done directly with the Bank, offering maximum safety.
The cards currently supported by the payment gateway are all those who have the Visa sign, MasterCard and Maestro, In addition to those belonging to networks 4B, Network 6000 and Servired. If you have any questions, You can write to info@encarnacionlopez.com or call to the 965167232, where we will be to clarify any concerns.

*PayPal
Make payments with your PayPal account. Using this method of payment, ENCARNACIÓN López never collects or manipulates any data concerning your card number customer. All data are handled directly by Paypal, in such a way that ENCARNACIÓN López can always offer greater transparency and confidentiality in the transaction. The payment of your order is done directly with the Bank, offering maximum safety.

5) Terms of delivery.

Shipping will be done by the company's express mail post. Delivery at home will be of 24 to 72 hours (working days) Depending on the target population.

In some cases and depending on the availability of the product (rupture of stock), our staff will get in touch with you to give you a solution and to inform you of the delivery time once the selected product is available.

The courier company delivered usually in business hours, so if you have a preference of schedule for delivery between morning or afternoon can indicate it in the comments of the order and will try to comply to the extent of the possibilities of route and timetable of the transport company.

Shipments are made to the Iberian Peninsula, Canary Islands, Balearic Islands, Ceuta and Melilla, and the rest of Europe.
Sizes vary according to the place of shipment and product type:

Domestic shipping of 6.59 €24.55:
Express domestic shipping (only available in type package shipments): de 28.71 € €37.97.
International shipments: 15,51€ to €74.38.

6) Taxes, rates and tariffs.

*Selling products to the Peninsula:

The PVP items with shipping to the Peninsula includes VAT.

* Selling products to Ceuta and Melilla:
The PVP items with shipping to Ceuta and Melilla does not include VAT. The price indicated in each article is the final price for shipments to Ceuta and Melilla.
Rates and tariffs: ENCARNACIÓN López will not be responsible for the expenses of import and taxes that will be generated at the Customs Office of destination:
The DUA is a document that is used for compliance with customs formalities such as export, import or transit. It is the basis for the subsequent tax return and is a support of the goods, its origin, value, taxes, etc. ENCARNACIÓN López not takes charge of the DUA of import.
Import costs: Shipments destined to Ceuta and Melilla, subject to the payment of duties and import taxes. The tax on production, Services and import (IPSI) It has a surcharge on the price of each product in the 3% in Ceuta and the 5% in Melilla. ENCARNACIÓN López not takes charge of the ISPI tax.

*Sale of products to the Canary Islands:
The PVP items with shipping to the Canary Islands not included VAT. The price indicated in each article is the final price for shipments to the Canary Islands.
Rates and tariffs: ENCARNACIÓN López will not be responsible for the expenses of import and taxes that will be generated at the Customs Office of destination:
The DUA is a document that is used for compliance with customs formalities such as export, import or transit. It is the basis for the subsequent tax return and is a support of the goods, its origin, value, taxes, etc. ENCARNACIÓN López not takes charge of the DUA of import.
Import costs: Shipments bound for the Canary Islands are subject to the payment of duties and import taxes. Canary General indirect tax (IGIC) It has a surcharge on the price of each product in the 7%. ENCARNACIÓN López not responsible for tax IGIC.

7) Pricing policy.

The prices are expressed in Euros, and they are valid except for typographic errors. In the event that a manifest error in the fixing of the price appearing on the item card, will prevail the price established for such product in the informative e-mail which we will provide to you when we detect the error.

8) Returns.

In ENCARNACIÓN López we want satisfaction with your order. For this reason, We provide several methods to make the return of an order which may not conform to your needs. Possible cases of return or cancellation:
To. The product is defective or has been damaged during transport:
These products must be returned by the purchaser so that they are protected, including them in a box or protective bag. ENCARNACIÓN López will pay all shipping costs for the delivery of the product.
In addition, ENCARNACIÓN López offers the buyer a transport for the withdrawal of the merchandise company, free of charge. If the buyer wishes to return merchandise with a transport company distinct from the proposal by ENCARNACIÓN López, the transport company selected by the buyer offers premium rate, the buyer will assume the difference in the cost of transport.
When the product has been damaged during transport it is essential to notify us by phone the same day received the goods and that record the incidence in the delivery of the trasportista.
Before opening the product, check that the packing matches the requested: color, measure, Finish, etc. If not, perform an immediate claim, in the event that there is any anomaly, before opening the seal or packing of the same.
B. Withdrawal:
Pursuant to the law on consumer, the customer has the right of withdrawal, whereby you can return the product received if you check that it does not conform to your expectations.
The exercise of this right of withdrawal will have to be made within a maximum of 14 calendar days from their receipt. To be able to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all parts.
The repayment of the amount of the purchase will be made once been checked the condition of the goods, through the same means of payment used by the buyer and, in any case, in a maximum of 14 calendar days from the reliable reception of the request for withdrawal, provided that is ENCARNACIÓN López who manage the article collection. In the event that the buyer return the item through a transport company of your choice, the term of 14 days will begin to compute since ENCARNACIÓN López has effective knowledge of the shipping of the goods or, failing, from the reception of the article.
The return costs of the exercise of the right of withdrawal, They shall be borne by the buyer.
To exercise the right of withdrawal, You must notify us at ENCARNACIÓN López, address C / BUENOS AIRES No. 9, 4A 03009 ALICANTE, phone 965167232 and info@encarnacionlopez.com email address, his decision to withdraw from the purchase, through a clear statement, by letter sent by postal mail, by fax or by email. You can use the following model withdrawal form, If desired.
The exercise of the right of withdrawal on products with a shelf-life less than one month shall not be allowed. In case that the products do not arrive in perfect condition ENCARNACIÓN López reserves the right to not admit the return. Returns of custom items are not accepted, Neither sealed items are not eligible to be returned for reasons of protection of health and hygiene and that have been unsealed after delivery.
C. If you have not received your order:
If you have not received your order and want to cancel it or modify it, just let us know, within the 24 hours after purchase, of the changes that you want to perform, to any costs in the event that your order has not been processed.
Contact for returns:
*Phone: 965167232
*Notification via this website in the section “Contact”
*Email: info@encarnacionlopez.com
All product returns, along with its original packaging protected, they should be sent to the following address:
C / BUENOS AIRES NO. 9, 4A 03009 ALICANTE

9) Warranties

All our products are guaranteed at the national level, against manufacturing defects. The warranty does not include damage resulting from misuse or ordinary wear and tear.
In case of defective product, We can proceed, as appropriate, to repair, replacement, reduction of the price or the contract rescinded, efforts that will be free to the consumer and user.
We will answer the fault of conformity which appear within a period of two years from delivery. Consumer and user must inform us of the lack of conformity within two months since he learned of her.
Unless proven otherwise, means that products are compliant with the contract provided that they comply with all the requirements which are expressed below:
to) Conform to the description made and possess the qualities of the product which we have presented to the consumer and user in the form of sample or model.
b) They are suitable for applications that ordinarily the same type products intended for.
c) Present quality and standard features of a product of the same type as the consumer and user can expect founded, having regard to the nature of the product.

10) Conflict resolution

How the new European regulations requires it, We hereby inform users of the existence of a European platform for recruitment online dispute resolution. Like this, for the resolution of consumer disputes (According to the Art. 14.1 of the regulation (EU) 524/2013), the European Commission provides a platform for resolving disputes online that is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

This web site uses cookies to provide a better experience to the user. If you continue browsing, We will consider that you accept its use. More information

This website cookies settings are configured for "allow cookies" and to provide you the best possible navigation experience. If you continue using this site without changing your cookie settings or click on "OK" you are giving your consent to this.

Close

Email: info@encarnacionlopez.com WhatsApp: +34 618 77 61 14 Phone: +34 618 77 61 14 Phone: +34 965 167 232